Centrifugal Pump Troubleshooting Guide
(taken from the
Pump System Design Manual)

Problem 1: Pump does not reach design flow rate.

A. Probable Cause: Insufficient NPSH ( Noise may or may not be present).

Recommended Remedy:

Recalculate NPSH available. It must be greater than NPSH required by pump at desired flow rate. If not:

1. Refer to Chapter 18
2. Re-design suction piping, holding number of elbows and number of number of planes to a minimum to avoid adverse fluid rotation as it approaches the impeller.

B. Probable Cause: System head is greater than anticipated.

Recommended Remedy:

Reduce system head by increasing pipe size and/or reducing number of fittings.
Increase impeller diameter.

C. Probable Cause: Plugged impeller, suction line, or casing: product fibrous or contains large size solids.

Recommended Remedy:

For fibrous materials:

1. Reduce length of fiber when possible
2. Reduce consistency when possible.
3. Consider oversized pump.

For solids:

If solid's size exceeds the maximum allowable sphere published for the pump a larger pump may be required.

Refer to: A.J. Stepanoff, Pumps and Blowers, Two Phase Flow,
John Wiley & Sons, Inc. New York 1965.

D. Probable Cause: Entrained air-leak from atmosphere on suction side.

Recommended Remedy:

1. Check the suction line gaskets and threads for tightness.
2. Properly repack the stuffing box.
3. If vortex formation is observed in suction tank, install vortex breaker.
4. Check for minimum submergence, See Chapter 18.

E. Probable Cause: Entrained gas from process.

Recommended Remedy:

Process generated gases may require a larger pump.

F. Probable Cause: Speed too low.

Recommended Remedy:

Check motor speed against design speed.

G. Probable Cause: Direction of rotation wrong

Recommended Remedy:

Reverse any two of three leads on a three phase motor.

H. Probable Cause: Impeller too small

Recommended Remedy:

Replace with proper diameter impeller.

I. Probable Cause: Impeller clearance too large.

Recommended Remedy:

Reset Impeller


Problem2: Pump not reaching design head(TDH)

A. Probable Cause: Check all items listed under "Pumps not reaching design flow rate".

Recommended Remedy:

Refer to remedies listed under Problem 1.


Problem 3:No discharge or flow--pump running

A. Probable Cause: Not properly primed.

Recommended Remedy:

Repeat priming operation, recheck instructions.

B. Probable Cause: Suction lift too high.

Recommended Remedy:

1. Rearrange piping.
2. Increase suction head if possible.
3. Determine if larger impeller would be better.
4. Select new pump to handle higher suction lift.

C. Probable Cause: Impeller, suction line, or casing is plugged

Recommended Remedy:

For fibrous materials

1. Reduce length of fiber when possible.
2. Reduce consistency when possible.
3. Consider oversized pump.

For solids:

If solids size exceeds the published maximum allowable sphere for the pump, a larger pump may be required.

Refer to: A.J. Stepanoff, Pumps and Blowers, Two Phase Flow,
John Wiley & Sons, Inc., New Your 1965

D. Probable Cause: Direction of rotation wrong.

Recommended Remedy:

Reverse any two of three leads on a three phase motor.

E. Probable Cause: Entrained air-leak from atmosphere on suction side.

Recommended Remedy:

Refer to recommended remedy under Problem 1-D


Problem 4: Pump operates for short period, then loses prime.

A. Probable Cause: Insufficient NPSH

Recommended Remedy:

Recalculate NPSH available. It must be greater than NPSH required by pump at desired flow. If Not:

1. Refer to Chapter 18 of the Pump Design Manual
2. Re-design suction piping, holding the number of elbows and number of planes to a minimum to avoid adverse fluid rotation as it approaches the impeller.

B. Probable Cause: Entrained air-leak from atmosphere on suction side.

Recommended Remedy:

Refer to recommended remedy under Problem 1-D


Problem 5: Excessive noise--wet end

A. Probable Cause: Cavitation-Insufficient NPSH available.

Recommended Remedy:

Refer to Recommended remedy under Problem 1-A

B. Probable Cause: Abnormal fluid rotation due to complex suction piping.

Recommended Remedy:

Re-design suction piping holding number of elbows and number of planes to a minimum to avoid adverse fluid rotation as it approaches the impeller.

C. Probable Cause: Impeller rubbing.

Recommended Remedy:

1. Check and reset impeller clearance.
2. Check outboard bearing assembly for axial end play.


Problem 6: Excessive noise--power end

A.     Probable Cause: Overloading bearing which is indicated by flaking or spalling of the bearings raceway.

Recommended Remedy:

Check to be sure that actual operating conditions do not exceed the maximum allowable specific gravity.

B. Probable Cause: Bearing contamination appearing on the raceways as a scoring, pitting, scratching or rusting caused by adverse environment and entrance of abrasive waste materials from the atmosphere.

Recommended Remedy:

1.   Work with clean tools in clean environment.
2.   Remove all outside dirt from housing before exposing bearings.
3.   Handle with clean dry hands.
4.   Treat a used bearing as carefully as a new one.
5.   Use clean solvents and flushing oil.
6.   Protect dissembled bearing from dirt and moisture.
7.   Keep bearings wrapped in paper or clean cloth while not in use.
8.   Clean inside of housing before replacing bearings.
9.   Check oil lip seals and replace as required.
10. Check all plugs and tapped openings to make sure that they are tight.

C. Probable Cause: Brinelling of bearing identified by indentations on the ball races, usually caused by incorrectly applied forces in assembling the bearing or by shock loading such as hitting the bearing or shaft with a hammer.

Recommended Remedy:

When mounting the bearing on a shaft use a proper size ring and apply the pressure against the inner ring. When mounting in a housing, press against the outer ring. Be sure when mounting a bearing to apply the mounting pressure slowly and evenly.

D. Probable Cause: False Brinelling of bearing identified again by either axial or circumferential indentations usually caused by vibration of the balls between the stationary bearing.

Recommended Remedy:

1. Correct the source of vibration.
2. Where bearings are oil lubricated and employed in units that may be out of service for extended periods, the shaft should be turned over periodically to relubricate all bearing surfaces at intervals of one to three months.

E. Probable Cause: Thrust overload on bearing identified by flaking ball path on one side of the outer race or in the case of maximum capacity bearings, may appear as a spalling of the races in the vicinity of the loading slot. These thrust failures are caused by improper mounting of the bearing or excessive thrust loads.

Recommended Remedy:

1. Follow correct mounting procedures for bearings.
2. Check pump literature to be sure that actual conditions do not exceed the maximum allowable specific gravity or suction pressure limitations of the of the particular pump.

F. Probable Cause: Misalignment identified by fracture of ball retainer or a wide ball path on the inner liner and a narrower cocked ball path on the outer race. Misalignment is caused by poor mounting practices or improperly machined shafts. .For example, shaft shoulders not square with the shaft centerline, initial shaft bowed due to grinding inaccuracies, or possibly a bent shaft due to improper handling.

Recommended Remedy:

Check housing bore dimensionally to be sure that shoulders are square with the shaft centerline and that all shoulder steps are concentric and straight.

G. Probable Cause: Bearing damaged by electric arcing identified as electro-etching of both inner and outer ring as a pitting or cratering. Electrical arcing is caused by a static electrical charge emanating from belt drives, electrical leakage or short circuiting..

Recommended Remedy:

1. Where current shuning through the bearing cannot be corrected, a shunt in the of a slip ring assembly should be incorporated.
2. Check all wiring, insulation and rotor windings to be sure thay they are sound all connections are properly made.
3. Where pumps are belt driven, consider the elimination of static charges by proper grounding or consider belt material less generative.

H. Probable Cause: Bearing damage due to improper lubrication, identified by one or more of the following.

1. Abnormal bearing temperature rise.
2. A stiff cracked grease appearance.
3. A brown or bluish discoloration of the bearing races.
4. Failure of the ball retainer.

Recommended Remedy:

1. Be sure that the lubricant is clean.
2. Be sure proper amount of lubricant is used. The constant level oiler supplied with Durco pumps will maintain the proper oil level if it is installed and operating properly. In the case of grease lubricated bearings, be sure that there is space adjacent to the bearing into which it can rid itself of excess lubricant, otherwise the bearing may overheat and fail prematurely.
3. Be sure the proper grade of lubricant is used. Generally speaking for oil lubrication, use a SAE 30 weight oil. For grease lubrication a general purpose ball bearing grease with an operating temperature of -15F. to 250F. is satisfactory. For more specific advice or if the bearing temperature exceeds 200F. consult the local Durion office.


Problem 7: Excessive leakage at stuffing box-packed pump

A.    Probable Cause: Loose packing gland

Recommended Remedy:

Adjust packing gland while pump is running.

B.    Probable Cause: Packing excessively worn or improperly lubricated.

Recommended Remedy:

Replace worn packing and check for proper lubrication. If the packing is being lubricated by the pumpage itself, it is mandatory that there be no solids in the pumpage.

C. Probable Cause: Shaft Bent (Resulting in whipping action)

Recommended Remedy:

Replace bent shaft.

D. Probable Cause: Shaft or shaft sleeve severely scored.

Recommended Remedy:

Replace shaft or shaft sleeve.